You can place an order as a guest, by just providing your email address and phone number for correspondence. However, we highly recommend that you do create Ekmik account. Not only will you be able to rate and review products, but also you can accumulate Reward Points and obtain discounts on future purchases and exclusive member only deals and previews. After all, signing up allows you to avail the best offers.

For your security Ekmik uses your email id and mobile number as your unique identity and this means you are already registered on our website. Please use the “forgot my password” service to retrieve your password or contact our customer care.

If you have forgotten your password, please click on "Forgot Your Password?" below Sign In. You will be asked for your login email address/phone number to get a reset password option.

Know exactly what you want? Or perhaps you're just searching for a nail paint? Use our comprehensive Search box located in the upper left corner of our site to find the exact product you need or browse through the results that fit your criteria. You can enter a product number or even a partial description of the product. You can be as broad as "nail polish" or as specific as "blue nail lacquer"

All our products are certified 100% animal cruelty-free. We do not test our products on animals or harm any animals in any way.

We can be proud of the fact that our brand is a clean beauty cosmetics brand. All our products are clean. You may visit particular product page and see the relevant icons for that product just to be sure. You may also find the Blacklisted Chemicals' list below, to see all the harmful chemicals that are not a part of our products.

The Blacklisted Chemicals' List:
1. Animal ingredients
2. Parabens
3. Sulphates: SLS & SLES
4. Phthalates
5. Mineral Oil
6. Formaldehydes
7. Formaldehyde-releasing agents
8. Retinyl Palmitate
9. Oxybenzone
10. Coal Tar
11. Hydroquinone
12. Triclosan
13. Triclocarban
14. Synthetic Fragrances (In skincare, makeup, and hair products only, synthetic fragrances allowable at concentrations below 1% of total formula)
15. Ethyl acrylate
16. Ethyl methacrylate
17. Methyl methacrylate
18. Butyl methacrylate
19. Hydroxypropyl methacrylate
20. Tetrahydrofurfuryl methacrylate
21. Trimethylolpropane trimethacrylate
22. Aluminium Salts
23. Animal Oils/Musks/Fats
24. Butoxyethanol
25. Carbon Black
26. Lead
27. Lead Acetate
28. Methyl Cello Solve
29. Methoxyethanol
30. Methoxymethane
31. Methylchloroisothiazolinone
32. Methylisothiazolinone
33. Mercury & Mercury Compounds (Thimerosal)
34. Resorcinol
35. Talc
36. Toluene
37. BHA
38. BHT
39. DEA
40. TEA
41. MEA
42. ETA
43. Petrolatum
44. Paraffin
45. Polyacrylamide
46. Acrylamide
47. Bromostyrene
48. Sodium styrene/divinylbenzene copolymer
49. Styrene oxide
50. Styrene
51. 1,4 Dioxane

*The formulation either does not contain/s the above ingredients in the permissible limits as per the Regulatory Authorities and Safety Standards.

If you wish to change address or phone, you cannot change it on the website once the order is placed. However you may contact our customer service team with your change request and they shall help you out. Please note a change in address or phone number can create a delay in your delivery date and it can only be updated before the order is dispatched. No changes can be done once the order is dispatched.

● You can review the status of your orders and other related tracking information by visiting the “Track Order” page. You can instantly see the status of a specific order and all your past orders' status, by entering your order number.

OR

● Once the order is packed and ready to be shipped, you will receive an email from our delivery partner. It will show the exact status of your order. You can see a green button "Track Your Order" as well, which will give you more detailed information about your order status.

OR

● If you have placed the order using just a phone number, you will receive a SMS containing an order "Tracking Link" and the current status of your order . You can click on the link to track your order.

P.S. If your order has been shipped and you are still not able to know the order status through tracking link, wait for 12 hours. In some rare cases, courier partner take up to 12 hours to activate the tracking link. Kindly check after the mentioned time frame or contact our Customer Service by dropping an email at support@ekmik.com, with your order number, and we will track it for you.

You can track all your orders from the 'My Order' option in the menu.
If your most recent order is not showing after successful payment, please do not worry, please check again after 10 minutes. If it still does not show contact our customer service with details of payment.

Payments for the products available on the Site may be made in the following ways:
● Payments can be made by Credit Cards, Debit Cards, Net Banking, Wallets, e-Gift cards, reward points and COD.
● Credit card, Debit Card and Net Banking payment options are instant payment options and recommended to ensure faster processing of your order.

In case the amount has been deducted from your bank account but your order shows as pending, do not panic. Please contact our customer care with details and proof of debit and they shall assist you in this case. If you have paid twice for the same order, the amount for one order will be cancelled and refunded to you within 7 working days in the account/mode though which the payment was made.

It could happen because of two reasons:
1. Ekmik reserves the right to withdraw COD facility for customers who have returned previous Cod orders with no prior notice.
2. Your order amount have crossed Rs. 1999. Ekmik does offer COD facility above the order amount of Rs. 1999.
We recommend you use Credit card, Debit Card and Net Banking payment options to process your order.

If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current and valid. After validating the information you've entered and an error message is received a second attempt, please contact your financial institution for further assistance.

At Ekmik we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. We accept payment through Paytm gateway which is internationally accepted and has Anti-Fraud Technology to keep you safe PCI-DSS compliant with 128-bit encryption.

We may be unable to process your order at this time because the payment processing system is unavailable. Please try again later.

On rare occasions, the issuing bank verification system or our partner online verification system is down. At these times, no authorizations or transactions can be processed. Please note that these outages can last for a few minutes to an hour. No authorizations or holds on your funds will be processed and nothing will be charged to your card. In case your account has been debited and order does not show kindly contact customer care with details to process your order

● Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.
● After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.
● Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

We pack our products in boxes. Each individual product is packed in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging. If you receive a package which is opened or tampered with, please do not open it further and take a picture of it immediately. You may contact our customer care and we shall help you further.

Purchases made from our website are shipped within and across India.

Our brand and its ethos have no boundaries, but unfortunately our current operations do. We only ship in India currently.

We usually dispatch most orders within 2 to 5 business days (excluding Sundays and public holidays). However owing to government rules relating to COVID-19 safety please expect a deferred delivery period of 5 to 15 days.
For delivery within India we use a ground based courier service, as liquid products cannot be sent by air. Normally Shipping within India can take up to 10 working days depending on what state or territory you live in. COD service may not be available for certain pin codes. In such cases, our customer service team will be in touch with you while processing your order.
● If you are ordering our products from a Mega Sale event, dispatches may be a bit delayed due to increased volumes. We will target to dispatch all orders within 5 days of order date.
● However owing to government rules relating to COVID-19 safety please expect a deferred delivery period of 5 to 15 days

Don’t worry! This is a completely normal situation. This just means that different parts of your order may have simply been shipped from our different warehouse locations. Rest assured, you will only have to pay the shipping/COD charge if applicable, on the first package you receive.

● We have standard shipping charges for all addresses.
● A flat Rs.49 charge is applied to all orders below Rs.349, while there is free shipping for all orders above Rs.349.

We make sure that any order placed reaches our customers as soon as possible, it is usually dispatched as soon as we receive the order. But any order which has not been packed or is not ready to be shipped can be cancelled fully (order cannot be cancelled partially). You can write to our customer support team on support@ekmik.com or call/whats-app us on +91 9310341880 (Monday to Friday, 10AM to 5PM).

Order cannot be cancelled once it is packed and is ready to be shipped.

Once your order is cancelled, and the full money including shipping fees will be refunded to you within 7-10 working days after the cancellation request is duly processed by us.
Provided, you made an online payment and your cancellation request meets our cancellation policy.

In such cases, the order will be cancelled, and the money will be refunded to you after your request is duly processed by us.
● For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made. It may take 7-10 business days for the amount to reflect in your account. We also provide the hassle-free option of refund through gift card or reward points, which can be used during future purchases.
● CoD orders cannot be refunded.
● In addition, we also provide the hassle-free option of refund through gift card or reward points, which can be used during future purchases.

Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed reward points for an order, please contact customer support within 24 hrs to get your points restored in the case of a cancellation.

Unfortunately, due to the fragile nature of the product and hygiene concerns, we cannot offer to accept any refunds, returns, or exchanges. Only if products are damaged when received or incorrect items are received, you could request for exchange/replacement/refund within 24 hours of order received.

For Damaged products: Replacement or refund requests could be made.
For Incorrect Items: Only exchange requests could be made.

Only for damaged or incorrect items received, an exchange/refund request can be created at item level if you have ordered multiple items (we do not offer returns on our products due to hygienic issues). You can initiate a cancellation/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

For Damaged products: Replacement or refund requests could be made.
For Incorrect Items: Only exchange requests could be made.

All items bought on sale are final – we cannot offer any returns or exchanges on sale products. Only if products are damaged when received or incorrect items are received, you could request for exchange/replacement/refund within 24 hours of order received.
For Damaged products: Replacement or refund requests could be made.
For Incorrect Items: Only exchange requests could be made.

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

We will duly notify and advertise when a product is back in stock. Do follow us on our Instagram @myekmik

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You may also contact our customer service for the same.

In these uncertain times, we hope you can take comfort in knowing that we’re doing everything we can to keep our communities safe and healthy. We’re all in this together, and we will get through this with extra vigilance and compassion. We’ll update you with the latest info as conditions evolve. We understand that anyone who relies on our products and services is concerned about the effects of the coronavirus (COVID-19) and our ability to serve them. We’re monitoring the situation closely and are proactively working to keep everyone safe.

Safety measures at our manufacturing points
● Ekmik works with the top manufacturing units in the world that follow rigorous safety measures.
● All factories are fumigated to make the facility virus-free.
● Mandatory for workers to get a temperature check, wear masks, body suit and gloves while they are at work.
● Any working condition, including canteen and break areas which are potentially leading to a distance between people lesser than 1 meter, have been eliminated.
● The measures also include safe use for packaging for seals and protects the product from external contamination.
Safety measures at transit & warehousing
● All packages received at customs are thoroughly sanitized.
● All warehouses where Ekmik products are stocked are disinfected as per the advisory by WHO.
● WHO guidelines are being followed at seaports as well as airports for all shipments that are being imported and stored in ports for clearance.